FluxScore Support & Black Box Insurance FAQS
We’ve covered the most common FluxScore black box insurance FAQs below.
If you have a question not covered on this list, please contact our support team on 0344 381 4593.
What is the FluxScore telematics app?
The FluxScore telematics app is made for drivers with a smartbox insurance policy from Adrian Flux. It provides daily updates on how your driving is affecting the price you will pay for your renewal next year.
The telematics app shows your journeys from the previous seven days, highlighting areas of good, poor, and dangerous driving so you know where you need to improve in order to reduce your premium. It also allows you to track the mileage travelled and keep track of battery life to keep the smartbox maintained.
How do I download the FluxScore app?
The FluxScore app is available for Android and Apple iOS phones. You can download the FluxScore smartbox app on the Play Store and App Store.
From the application store on your phone, search for “FluxScore” and click install. Once you’ve downloaded the app on your phone, you can start using it as soon as you connect it to your smartbox.
To help you make the most of the app and potentially start saving money right away, we’ve made a video guide on how to install and use the FluxScore app
If you are having issues logging into your FluxScore app, please ensure that you have entered the correct credentials as per the documentation. If you are still experiencing issues, please call our support team on 0344 3814593 or alternatively, you can email us at [email protected].
At Adrian Flux, we have a dedicated FluxScore team. So, if you do find that there are any inaccuracies with your smartbox recording data correctly, please contact our designated support team within 3 days of the issue occurring on 0344 3814593 so you are not penalised for anything that isn’t your fault.
How to fit the FluxScore smartbox
We will provide you with the smartbox and accessories, along with instructions so you can quickly install it in your car yourself. With FluxScore you won’t have to pay extra for installation or wait for your device to be installed by an engineer.
To install your FluxScore smartbox, follow the instructions below or refer to our video guide:
- Decide where to locate on your windscreen. One on the 4 corners is recommended
- Clean the area with the alcohol wipe provided
- Warm the windscreen, leaving the car running for a few minutes and ensure its clear of condensation or residue on the glass.
- Check that the arrows on the front of the device are pointing upwards and place onto the windscreen and hold in place for a minimum of 10 seconds.
- Connect power using the USB charger and adaptor provided with your car engine running.
What are the FluxScore smartbox insurance rules?
We don’t have too many rules; we’ve tried to make FluxScore as flexible as possible. After all, we know that for many, using a black box is the only way you can start driving freely. So, although some black boxes will have curfews, we don’t believe in curfews for young drivers. We know there are many reasons you might choose to drive at night, so we won’t penalise you for it. For more features and details visit our black box insurance policy page.
This depends on the severity of the driving behaviour. For instance, violating the speed limit or driving dangerously could result in your policy being cancelled. However, if you’ve legitimately had a bad day of driving with minor issues, it’s possible that you can recover from this by taking on board the feedback provided through the app and learning from your mistakes.
It’s worth bearing in mind that the smartbox reflects how the car is driven and does not differentiate between drivers. This means that if you share your car with siblings, parents, or someone else, the smartbox will track everyone’s driving.
The 3-strike system resets after 31 days.
Speeding while driving with a martbox can affect your driving score. The good news is that FluxScore can reduce the number of significant speeders by up to 70% and gross speeders by 60%.
Note that if you disagree with anything that has been flagged, please get in touch with us so we can look into your case.
Adrian Flux black box reviews
With safe driving, FluxScore can help to reduce your car insurance premiums upon renewal.
Abi Dye, 19, has been using FluxScore smartbox insurance since she passed her driving test.
“I have had the app for nearly two years now,” she said. “I find it very easy to use and it also doesn’t restrict my driving as much as I thought a black box would after I passed my test.
“The app allows you to keep track of journeys, check how many miles the vehicle has done within the renewal year and also gives you daily updates on how your driving is doing.
“One aspect of the app that I really love is that it allows you to see how much your premium is going to go down (or up) depending on how you are driving. This definitely pushed me to drive a bit safer so that I can save as much money as I possibly can when it comes to renewing the policy!”
Emergency Use and Care for Your FluxScore Smartbox
What happens if I get into an emergency?
The FluxScore smartbox includes GPS tracking to locate you in an emergency. The device can also be used as a phone between yourself and our designated claims management team, meaning that even if there is an accident, we can call the emergency services for you. 18-year old Ayesha Jenkins praised the FluxScore black box safety feature.
How do I charge the FluxScore smartbox?
Your FluxScore device will come with a USB charging lead and adaptor. If you’ve got a USB port in your car, you can simply connect the box to the lead and plug it into the port. If your car doesn’t have a USB port, you can use the adaptor included in your welcome package to connect the box to your car and charge it.
My FluxScore smartbox isn’t charging – what can I do?
If you’ve connected your FluxScore box to your vehicle via the provided USB charging lead or adaptor and it’s still not charging, get in touch with us and we can help.
How do I remove the FluxScore smartbox?
The FluxScore smartbox includes GPS tracking to locate you in an emergency. The device can also be used as a phone between yourself and our designated claims management team, meaning that even if there is an accident, we can call the emergency services for you. 18-year old Ayesha Jenkins praised the FluxScore black box safety feature.
What does a smartbox monitor?
Your FluxScore device will come with a USB charging lead and adaptor. If you’ve got a USB port in your car, you can simply connect the box to the lead and plug it into t
Data gathered by the Smartbox will include: the time of day and date of travel; the vehicle’s location; the distance travelled; the direction heading; the speed throughout the vehicle’s journey; the time and location spent stationary; and the device status information.
Data gathered by the App will include the make, model and operating system of the smartphone together with the time of any request and what data was requested by the App
With black box insurance, the price of your renewal premium will reflect your driving habits.
What does a smartbox look like in a car?
Your FluxScore smartbox is a compact, rectangular device, usually fitted on the front windscreen in any of the 4 corners.
Additional black box insurance queries
If you get a warning, don’t worry – you can use the information included in the notification to improve your driving and continue to save money off your projected renewal premium.
Alerts are set at three levels. The type of alert is dependent on the exact type of driving behaviour at the time. The alerts will be sent to you using email and push notifications via the App. and are as follows:
Alert 1 – General warning notice issued to advise the vehicle has been recorded speeding above the thresholds of the FluxScore system.
Alert 2 –A ‘3 strike’ warning notice may be issued when:
A more serious level of speeding (as defined within the FluxScore system) has been recorded, or Unauthorised removal of the Smartbox from the vehicle has been detected, or FluxScore system thresholds are recorded as breached every day for 5 consecutive days. This level of alert will feature the text “You were speeding yesterday and have triggered one of your three strike warnings”
Alert 3 – The most serious level of speeding as defined within the FluxScore system. A suspension of the FluxScore system can be triggered by: Excessive speed or continual breaches of the speed limit 3 (three) Alert 2 warnings issued within a period of 31 days. (If all 3 (three) Alert 2 infringements occur on the same day, the FluxScore system may be suspended without individual warnings being issued)
The 3-strike system resets after 31 days.
Speeding while driving with a black box smartbox can affect your driving score. The good news is that FluxScore can reduce the number of significant speeders by up to 70% and gross speeders by 60%.
Note that if you disagree with anything that has been flagged, please get in touch with us so we can look into your case.
A black box, also known as a telematics device, tracks your driving behaviour and rewards safe driving with lower insurance premiums. The term “black box” is generally more widely used. These devices are popular for “high-risk” drivers, especially young and convicted drivers.
Yes, however, the smartbox must be fitted, activated and validated within the FluxScore app within 72 hours of the policy starting or the policy will be cancelled.
A black box in a car is a small device that uses sensors to track your driving behaviour. Usually installed on your windscreen, a black box uses GPS and motion sensors to collect data on speed, braking, and mileage. This information rewards safe driving with lower insurance rates.
